EXCHANGE POLICY

We want you to love your purchases and we will do our best to ensure your happiness. Should there be anything in the way of total satisfaction, please refer to the following:

MY ORDER WAS RECEIVED DAMAGE

If you receive a damaged item, contact us immediately at thegoodstuffbotanicals@gmail.com. We will replace any damaged items provided they are reported with photos, within 48 hours of order delivery.

Damaged shipments will require evidence in order to file a claim with the carrier so please take photos of the damage upon receiving.

 

THE PRODUCT I RECEIVED IS NOT TO MY LIKING

If the product you received does not suit you for any reason, you may send the product back to us to receive store credit. Just follow our How-To guide below.

HOW-TO RETURN GUIDE

Contact TGSB within 30 days of purchase. A Concierge will issue an return# to include on your return along with a shipping label that you may print and attached to your package.

Once received, we will process an 80% refund minus the cost of shipping. 

WITH YOUR RETURN SHIPMENT: Please include your original packing slip or print out of your emailed order confirmation with your assigned order number written on the outside of your package.

 

PLEASE NOTE:

Exchanges will not be accepted after 30 days from receipt of goods.

International returns will be subject to a deduction from the exchange credit for any import and brokerage taxes charged to us for the product's return back into the US.

Please don't hesitate to reach out to us with questions: 

406.755.GOOD (4663)